FAQ
Q1: What is the life time of cooling locker vending machines?
A: Minimum 10 years, and you can expect more than 20 years.
Q2: What is the refrigerant the machine used?
A: We use R134A, R290 is also available
Q3: What is the life time of cash payment system (coin changer & bill acceptor)?
A: We adopt ITL bill acceptors by default, which are made in UK and with the service life up to 5 years by average. For coin changer, we use NRI ,made in Germany .
Q4: What's your guarantee term?
A: We provide 12-month guarantee on our products, however it's limited to free parts supply, as we can't provide on-site service out of China mainland.
Q5: Can I get parts supply from you ?
A: Firstly, when you buy machines in full container from us , some free spare parts will come together with the machines. Secondly, you can always get parts from us with very reasonable prices, and normally the shipment will be effected by courier service within 3 days after receiving your payment , but it will takes longer time if the spare parts you wanted are not in stock.
Q6: Can the locker size be customized ?
A: Yes, we can customize the locker size accoding to your products.
Q7: Is the shipping door to door?
Some countries can do door to door.
But we prefer to do EXW, FOB or CIF.
Q8: How long will shipping take?
A: Southeast Asian countries 5-10 days shipping by sea
Europe and America 25-28 days shipping by sea
Q9: Deposits?
A: usually 30%-50% deposit, balance before shipment
Q10: Manufacturers or 3rd party?
A: We are factory directly, our factory located in Dongguan city, Guangdong,China. Welcome to visit us
